Customer Service Representative Skills you Need for your CV and Career in Customer Service

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Customer Service Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Representative role. We ranked the top skills based on the percentage of Customer Service Representative job descriptions they appeared on. For example, 81% of Customer Service Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
81%
customer service representative
24%
customer services
20%
administration
15%
communication skills
15%
hsbc
10%
call handling
10%
bank
10%
assistant
10%
banking
10%
call centre
5%
customer experience
5%
inbound
5%
resolutions
5%
technology
5%
order processor
5%
sales admin
5%
organisational skills
5%
sales
5%
customer service advisor
5%
customer service associate
5%
advice
5%
customer support
5%
customer relations
5%
admin
5%
customer
5%
customer advisor
5%
customer service administrator
5%
customer service consultant
5%
customer service executive
5%
customer services executive
5%
process driven
5%
helping clients
5%
insurance
5%
microsoft office
5%
queries
5%
general administration
5%
kpi reports
5%
sap system
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Representative skills and keywords or scan your CV to get a personalised score.