Agent Skills you Need for your CV and Career in Customer Service

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Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for an Agent role. We ranked the top skills based on the percentage of Agent job descriptions they appeared on. For example, 100% of Agent job descriptions contained critical thinking as a required skill.

Keywords / Skills

Popularity

critical thinking
100%
german
100%
italian
100%
multilingual
100%
spanish
100%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Agent skills and keywords or scan your CV to get a personalised score.